AI Chatbots
AI chatbots are software programs that use natural language processing and machine learning to simulate human conversation. Modern chatbots powered by large language models (LLMs) can understand conte…
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Definition
AI chatbots are software programs that use natural language processing and machine learning to simulate human conversation. Modern chatbots powered by large language models (LLMs) can understand context, handle complex queries, and provide human-like responses. Indian businesses use chatbots for customer support, lead generation, and internal helpdesks across languages.
Key Points
- Rule-based chatbots follow scripts; AI chatbots understand intent and context
- LLM-powered chatbots (GPT, Claude) provide much more natural conversations
- Multi-language support is critical for Indian market — Hindi, Tamil, Telugu, etc.
- Channels: website, WhatsApp Business, Facebook Messenger, mobile apps
Frequently Asked Questions
A basic rule-based chatbot costs ₹1-3 lakhs. An AI-powered chatbot with NLP costs ₹5-15 lakhs. An LLM-powered chatbot with custom training costs ₹10-25 lakhs. Ongoing costs include LLM API usage (₹5,000-50,000/month depending on volume) and maintenance.
WhatsApp chatbots reach users where they already are (India has 500M+ WhatsApp users). Website chatbots capture visitors already on your site. Best approach: both, with the same AI backend. Use WhatsApp for customer support and re-engagement, website chatbot for lead generation and immediate assistance.
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